Corporate Visions, a marketing and sales messaging, content and skills training company, announced that it will enhance two skill development programs in its Customer Conversation Systems offering to help B2B sales teams drive greater value in their buyer conversations.
SugarCRM enhanced its SugarPredict platform’s AI capabilities with Sentiment Analysis, a feature designed to help users understand their customer and prospects’ level of intent and enhance their B2B sales and service interactions for positive deal outcomes.
Folloze, a buyer experience platform, revealed Folloze Live Events, an intuitive event experience designer, to help frontline marketers create engaging virtual events for audiences of any size without the need for technical support or expertise.
Experience management software Momentive, formerly known as SurveyMonkey, revealed new integrations between its CX data insights platform GetFeedback, Salesforce and Slack. These integrations are designed to help customer experience (CX) teams capture and leverage customer insights in various systems to enhance the effectiveness of their CX programs.
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Chili Piper, an inbound conversion platform, promoted its VP of Customer Success, Gemma Cipriani-Espineira, to its first Chief Customer Officer (CCO) to help accelerate its positioning as a customer-first company. As part of its efforts toward client-centricity, Chili Piper will rebrand its Customer Support (CS) department — a component of its CS Group — to the Department of Customer Love.
Invoca, an active conversational intelligence platform, revealed several new releases designed to help customers capture and take immediate action on their conversation data. The features were unveiled at the 2021 Invoca Summit, a two-day event that highlighted the latest innovations in conversational intelligence technology.
ABM platform RollWorks, a division of NextRoll, appointed Mihir Nanavati as its new President. Nanavati, former EVP of NextRoll, has led RollWorks from inception to launch, paving the way for enhanced service offerings such as the latest release of Journey Events and expansion of Journey Stages.
Sitecore, a digital experience management software provider, unveiled its first software-as-a-service (SaaS) offering, Experience Manager Cloud. The feature will be integrated into the Sitecore Experience Platform to help B2B enterprises build, personalize and orchestrate digital experiences in various channels.
The rapid expansion of the salestech and martech landscapes created a solution explosion, with many buyers prioritizing platforms that can integrate into their existing tech stacks. However, new research from B2B peer review website G2 revealed that this is a difficult process, as 74% of B2B organizations buy five or more solutions at a time to meet their growing business needs.
