Why Context & Situational Understanding Should Guide Your Go-To-Market Strategy
Never has it been clearer that the B2B sales playbook that got us here will not get us where we need to be. The traditional sales model driven by seller interaction is increasingly out of sync with B2B buyers’ preferences for rep-free purchases. While reps play a critical role in engaging customers and closing deals, their perceived inability to align with stakeholder and buying group issues and the emotional tone of a purchase means that customers deliberately avoid them. In fact, Gartner research shows that more than 43% of B2B customers prefer to not interact with a sales rep at all.
- Written by Alice Walmesley & Tom Cosgrove, Gartner